Contact Us

Thank you for using the Samsung ODD products.

Do you have any problems of Samsung ODD products?
Please refer to Troubleshooting or FAQs.
It will provide various solutions about your problems.

Do you need the newest firmware of Samsung ODD products?
Please download and install the Firmware Auto LiveUpdate Program
to solve your problems simply.
It will upgrade the newest firmware of your model automatically.

Do not you solve the problems of ODD products yet?
If you select your product below and send e-mail to us, we will reply
to you quickly and accurately.

CD-ROM DRIVE (SC-xxxx, SH-xxxxx, SH-Cxxxx)

CD-RW DRIVE (SW-xxxx, TS-H2xxx, SH-Rxxxx)

DVD-ROM DRIVE (SD-xxxx, TS-H3xxx, SH-Dxxxx)

COMBO DRIVE (SM-xxxx, TS-H4xxx, SH-Mxxxx)

DVD-Writer DRIVE (TS-H5xxx, SH-Wxxxx, SH-Sxxxx)

Slim Drive (SN-xxxx, TS-Lxxxx)

External Drive (SE-Wxxxx, SE-Txxxx, SE-Sxxxx)

Thank you.

< Notice >
This e-mail service is for general customers support.
In case of employees in service center of Samsung Electronics or
distributors(buyers) concerned with Samsung Electronics, please use
the business contact point of Samsung Electronics ODD Division.